i3 Connect
B2B Web app
i3 Connect , a comprehensive web application designed to manage organisations, digital marketplace content, users, and subscriptions across a multi-tenant platform.
My Role
Design Lead , UX/UI Design, Research, Interaction Design, Visual Design
Year : 2024 | Duration: 3 Months | Tools : Figma
Key Pain Points
Administrator Burden
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Time-consuming manual processes for user onboarding and permission assignment
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Lack of visibility into platform usage and organisational infos
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Difficulty tracking subscription lifecycles and billing events
Content Management Issues
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No standardised workflow for creating and publishing marketplace content
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Version control challenges leading to inconsistent package deployments
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Inability to preview content changes before making them live
Communication Gaps
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Fragmented communication channels across email, phone, and external tools
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Lost context when transferring support cases between team members
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No unified notification system to alert admins of critical events
Limited Insights
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No real-time dashboards to monitor key performance indicators
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Difficult to identify trends, usage patterns, or problematic areas
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Lack of audit trails for compliance and security purposes
Context
The i3 platform operates as a multi-tenant SaaS ecosystem supporting numerous organisations, each with their own users, subscriptions, and content requirements. As the platform scaled, the need for a centralised administrative interface became critical.
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Managing multiple organisations with varying subscription tiers, user permissions, and content access levels
Growing Complexity
Digital Marketplace Expansion
02
Continuous addition of packages, scenarios, and educational content requiring sophisticated version control
Support Demands
03
Increasing volume of support and user communications across all organisational levels
Analytics & Insights
04
Need for comprehensive monitoring and reporting across platform usage, subscriptions, and content engagement
Problem Definition
Without a unified administrative interface, platform administrators faced fragmented workflows and inefficient management processes that hindered scalability and operational efficiency.
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No Centralised Control: Administrative tasks were scattered across multiple systems, requiring context switching and reducing productivity.
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Inconsistent Permission Management: Role-based access controls were difficult to enforce uniformly across all organisations and user levels.
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Limited Content Oversight: Managing marketplace packages and scenarios lacked a structured workflow with version control and approval processes.
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Reactive Support Model: Without integrated ticketing and messaging, support teams struggled to respond efficiently to user needs.
The Bottom Line
These challenges resulted in reduced operational efficiency, delayed response times, and increased administrative overhead. The i3 Super Admin UI was developed to address these pain points through a unified, intuitive interface that consolidates all administrative functions into a single, powerful platform.
Project Overview
The central command center for i3 platform administrators
Purpose
Enables platform administrators to manage the entire i3 ecosystem from a single, powerful interface.
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Manage multiple organisations and subscriptions
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Oversee digital marketplace content
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Handle user management across permission levels
Key Capabilities
Comprehensive tools for monitoring, management, and communication across the platform.
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Monitor platform analytics and performance
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Integrated messaging and support systems
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Real-time notifications and alerts
User Roles & Permissions
Role-based access control for secure, scalable platform management
Super Admin
Full Access
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Complete platform control
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Manage all organisations
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System-wide settings
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All features access
i3 Admin
Platform Management
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Manage marketplace content
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Oversee organisations
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Limited configuration
Organisation Admin
Organisation Scope
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Manage org users
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View org analytics
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Handle subscriptions
Standard User
Basic Access
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Access packages/scenarios
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Personal notifications
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Profile management
Core Features & Modules
Authentication System
Secure login with role-based access control and modern authentication flows.
Dashboard
Central hub with key metrics, quick actions, and real-time analytics.
Organisation Management
Comprehensive tools for managing organizations, users, and subscriptions.
Digital Marketplace CMS
Content management for packages and scenarios with version control.
Creation Workflows
Multi-step workflows for creating marketplace content with validation.
Messaging System
Real-time communication platform with threads and file attachments.
Support Ticketing
Comprehensive ticket management with priority levels and SLA monitoring.
Admin Management
User and permission management with activity logs and audit trails.
Notifications Center
Centralised system for real-time notifications with filtering.
Due to a Non-Disclosure Agreement (NDA), specific details of my work at i3 Simulations remain confidential. However, I welcome the opportunity to discuss the scope of my experience and contributions there privately. Please reach out at rajatk1380@gmail.com.